Commercial, Medicaid, and Medicare
Payers
- UnitedHealthcare / Optum
- Anthem / Blue Cross Blue Shield
- Aetna
- Cigna / Evernorth
- Humana
- Medicaid
- Medicare
About Holly
Practice administration,from the inside.
Minds Unraveled was built by someone who has run the front desk, the billing queue, and the payer portals of a behavioral health practice.
Holly Hay is the founder of Minds Unraveled, providing medical billing, credentialing, and practice operations support to mental and behavioral health providers throughout Indiana and Kentucky.
Her background includes hands-on behavioral health practice administration: intake coordination, scheduling, insurance verification, billing and payer processes, and the systems required to keep a practice running smoothly.
She founded Minds Unraveled to give clinicians dependable back-office support so they can spend less time navigating administrative and revenue-cycle issues and more time focused on their practices and patients.
Based in New Albany, Indiana · Serving Indiana and Kentucky
Serving commercial, Medicaid, and Medicare
Clearinghouses and portals
- Availity
- Change Healthcare
- Payer-specific portals
Hands-on experience
EHR and practice management
- TherapyNotes
- SimplePractice
- AdvancedMD
Comfortable learning additional EHRs, practice management systems, payer portals, and clearinghouses as your practice requires.
The operating principles
A denial is a task, not news.
Every update should make the next move easier to see.
Plain before precise
Say what happened in language a clinician recognizes.
Always the next action
Every update points to the move that follows it.
Steady, not vague
Billing and credentialing get direct language and visible ownership.
Complimentary 30-minute consultation
Bring the back office into focus.
Start with a conversation about your practice: current billing and administrative setup, payer mix, systems, credentialing needs, and which responsibilities you want handled. If it looks like a good fit, the next step is defining scope and onboarding.
Pricing is tailored to practice size, scope of services, billing volume, payer mix, and operational needs. New inquiries typically receive a reply within one business day.
Holly Hay, Founder
New Albany, Indiana · Serving Indiana and Kentucky
