Medical billing & revenue cycle management
Medical billing services for small practices.
Claim follow-up, denial management, and unpaid balances (A/R) across commercial insurance, Medicaid, and Medicare.
Explore billing & rcmHealthcare practice support
Medical billing, credentialing & practice support.
Less time managing billing and credentialing. More time running your practice. Minds Unraveled helps independent healthcare providers in Indiana and Kentucky with payer applications, unresolved claims, and everyday administration.
01 / The work
Three ways to lighten the workload.
Claims, payer applications, and everyday administration. Get support where your practice needs it.
Provider credentialing & payer enrollment
Provider credentialing & payer enrollment.
Provider applications, payer enrollment tracking, attestations, and deadlines for the insurance networks your practice joins.
Explore credentialingPractice operations & administrative support
Practice operations & administrative support.
Practice startup planning, intake coordination, scheduling, insurance verification, and recurring office tasks in your existing systems.
Explore practice operations02 / Who we serve
Built around your kind of practice.
From solo providers to growing clinical teams, with a background in behavioral health practice administration. We discuss your specialty, payers, and existing systems to confirm the right scope before work begins.
Medical practices
Primary care, specialty, and independent physician practices, including nurse practitioners and physician assistants.
Medical practices supportDental practices
General and pediatric dentistry, orthodontics, and dental specialty practices.
Dental practices supportAllied health & therapy
Speech, occupational, and physical therapy, plus audiology, chiropractic, podiatry, nutrition, and respiratory therapy.
Allied health & therapy supportBehavioral health
Therapists, counselors, psychologists, psychiatry, social work, substance use treatment, and ABA providers.
Behavioral health supportOther outpatient specialties, including optometry, ophthalmology, sleep medicine, wound care, and infusion practices, are welcome to discuss credentialing, billing, and operations support. See who we serve.
I started Minds Unraveled to give clinicians dependable support with the work behind their practices. My background includes behavioral health intake coordination, scheduling, billing, and payer processes.
My hands-on experience includes TherapyNotes, SimplePractice, AdvancedMD, and payer and clearinghouse workflows. The starting point is the system your practice already uses.
Based in New Albany, Indiana. Serving healthcare practices in Indiana and Kentucky.
Your next step
Where is your practice today?
Starting a practice
Turn payer enrollment, billing workflow, and office setup into an ordered list of next steps.
See a way forward: starting a practiceAdding a provider
Understand the enrollment work before a new provider joins the schedule.
See a way forward: adding a providerBehind on billing
Find the priority work in unpaid balances, denials, and recurring billing follow-up.
See a way forward: behind on billingYour Minds Unraveled client portal
Less chasing updates. More knowing what comes next.
Check progress, complete assigned work, and read responses to your questions.
Invited by Holly? Start here.
Client sign in (opens the client portal)Set up your sign-in
Use the email address Holly invited. On your first visit, follow your invitation to set your password and set up an authenticator app. Keep it handy for the security code when you sign in.
Open your packet
Choose Forms and open your assigned packet. Use Save draft to return later or Submit answers when you are finished.
Find what comes next
Check Agreements for documents shared with you and Requests for follow-ups. Your portal shows the work assigned or shared with you.
Need an invitation or cannot find your packet? Contact Holly at holly@mindsunraveled.com.
One place to find what needs your attention.
Client portalFictional example
Example practice
Credentialing
01 enrollmentExample Health Plan
Payer review- Next follow-up
- October 8
Minds Unraveled
Your application is with the payer. The next follow-up is scheduled for October 8.
See each enrollment’s status and follow-up date. Read updates and add a comment about that enrollment.
Forms & documents
01 next stepPractice information
Draft savedVersion 1
- Practice name
- Example practice
- Business email
- office@example.test
Next stepComplete and submit your answers.
Complete assigned forms, ask a question on the request, and return to your submitted answers.
Questions & support
01 requestMy next credentialing step
In progressYour practice
What do you need from me to move my application forward?
Minds Unraveled
Please complete the practice information form. You can find it under Forms.
Send a support request, follow its status, and keep replies and follow-up questions together.
A clear way forward
Start with a conversation.
Build from there.
Share the need
A short inquiry gives me the context to arrange our conversation.
Talk through the work
Discuss your current setup, the work taking your time, and the responsibilities you want handled.
Review the agreement
Review the scope, responsibilities, pricing, and service agreement before moving forward.
Set up the handoff
Set up authorized access, provide requested business information, and agree on the first priorities.
Keep the work moving
Review progress, answer requests, and adjust priorities as the work develops.
Review the proposed services and sign your agreement before onboarding begins.
Before we talk
A few practical answers.
Do I have to replace my EHR?
No replacement is built into this service. I discuss the EHR, practice management system, clearinghouse, and payer portals you already use. Authorized access and responsibilities are agreed before work begins. The Minds Unraveled client portal supports our work together; it is not an EHR.
What kinds of practices do you work with?
Medical, dental, allied health and therapy, and behavioral health practices, from solo providers to growing clinical teams, in Indiana and Kentucky. Other outpatient specialties, such as optometry, ophthalmology, sleep medicine, wound care, and infusion practices, are welcome to discuss their needs.
Can I get help with only one part of the work?
Yes. Start with the area you need help with, such as payer enrollment, billing follow-up, or recurring administration. The proposed scope identifies what I will handle and what stays with your practice.
How is pricing determined?
The quote depends on the services, practice size, providers and payers involved, current workflow, and the amount of outstanding work. A defined project and ongoing support need different scopes. I review the proposed price and responsibilities with you before you sign an agreement.
Practice resources
Understand the next decision.
How Provider Credentialing Works
Understand credentialing, payer enrollment, CAQH, documentation, and follow-up before your independent practice joins an insurance network.
Read the guide: How Provider Credentialing WorksWhen Should a Small Practice Outsource Medical Billing?
Compare billing workload, service scope, pricing, reporting, and practice responsibilities before choosing outside medical billing support.
Read the guide: When Should a Small Practice Outsource Medical Billing?Complimentary 45-minute consultation
Bring the back office into focus.
Tell me what is taking time away from your practice and where you need support.
The scope, responsibilities, and price are reviewed before you sign. New inquiries typically receive a reply within one business day.
See how pricing worksHolly Hay, Founder
Request a consultationOr book a time directlyOpens Google Calendar schedulingEmail holly@mindsunraveled.comCall 502-901-8819
New Albany, Indiana · Serving Indiana and Kentucky